{"id":3172,"date":"2021-03-23T09:31:58","date_gmt":"2021-03-23T08:31:58","guid":{"rendered":"https:\/\/westbayhotel.be\/faq\/"},"modified":"2025-04-17T10:04:50","modified_gmt":"2025-04-17T09:04:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/westbayhotel.be\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/h2>

Here you can find the answers to the most important questions<\/p><\/section>

Making a reservation at West Bay<\/h2>

How can I make a reservation? <\/a><\/h4><\/div>
<\/p>\n

Making a reservation is possible through our website, by mail or by phone. With a direct reservation we guarantee the best price and the best cancellation conditions. <\/p>\n

<\/div><\/div><\/div>

Can I make a reservation without a credit card?<\/a><\/h4><\/div>
<\/p>\n

When making a reservation, we always ask for a credit card as guarantee. If you do not have a credit card, you can also pay by bank transfer at the time of booking. Once we receive the payment, we can confirm the reservation. Unfortunately we cannot maintain the reservation without a valid payment.<\/p>\n

<\/div><\/div><\/div>

I did not receive a reservation confirmation, what now?<\/a><\/h4><\/div>
<\/p>\n

If you have not received a confirmation of your reservation, please contact the reception by phone or mail.<\/p>\n

<\/div><\/div><\/div>

Can I change or cancel my reservation?<\/a><\/h4><\/div>
<\/p>\n

Direct booking<\/strong><\/p>\n

Cancellation policies vary according to the rate you have selected. You can find all information about the cancellation policy on your booking confirmation.<\/p>\n

Via another channel such as Booking.com or Expedia<\/strong><\/p>\n

If you have not booked directly, changes or cancellations can only be made through the channel through which you booked. We cannot make any changes to these reservations ourselves.<\/p>\n

<\/div><\/div><\/div>

How do I make a group reservation?<\/a><\/h4><\/div>
<\/p>\n

If you wish to make a reservation for a group, please send an e-mail. If the group requires more than 8 rooms, your reservation will be handled by our sales department.<\/p>\n

Group conditions may vary, from group to group. These are mutually agreed upon with the sales department, which handles group bookings.<\/p>\n

<\/div><\/div><\/div><\/div><\/section>

Practical questions about the hotel<\/h2>

Are dogs allowed? <\/a><\/h4><\/div>
<\/p>\n

Dogs are allowed in each room type, with a supplement of € 16.5 per night. Only in our breakfast room dogs are not allowed.<\/p>\n

<\/div><\/div><\/div>

Can a baby bed be reserved?<\/a><\/h4><\/div>
<\/p>\n

A cot can be reserved at the time of booking or on arrival. For this there is a surcharge of € 13.5 per night. <\/p>\n

<\/div><\/div><\/div>

Are towels and hotel service included in my reservation?<\/a><\/h4><\/div>
<\/p>\n

Towels are included. Hotel service is not automatically included in your reservation. If you would like to make use of it, feel free to reserve it in advance. Hotel service costs €10 per person per night.<\/p>\n

<\/div><\/div><\/div>

What time can we check in and check out?<\/a><\/h4><\/div>
<\/p>\n

You can check in from 15h.
You can check out until 10:30.<\/p>\n

After check-out you can drop off your luggage at the reception and pick it up at the desired time.<\/p>\n

<\/div><\/div><\/div>

Is a late check-out possible? <\/a><\/h4><\/div>
<\/p>\n

If you wish a late check-out, this is possible until 13h, with a supplement of €20.<\/p>\n

<\/div><\/div><\/div>

Is the hotel wheelchair friendly? <\/a><\/h4><\/div>
<\/p>\n

The hotel is perfectly accessible without stairs. Each room is accessible by elevator. In the hotel there are several rooms with adapted toilet and bathroom. The general areas are also perfectly accessible by wheelchair.  <\/p>\n

<\/div><\/div><\/div>

Can I order something special for an occasion?<\/a><\/h4><\/div>
<\/p>\n

For special occasions you can order flowers, a bottle of Cava or a bottle of Champagne. You can order this in advance, so that it can be put in the room on arrival. A few days before arrival, you will also receive an automatic mail to order these things.<\/p>\n

<\/div><\/div><\/div>

Is there a bar and restaurant?<\/a><\/h4><\/div>
<\/p>\n

There is a bar in the lounge. This is only open during the opening hours of the reception. There is no restaurant. We provide a list of the best restaurants in the area.<\/p>\n

<\/div><\/div><\/div>

How's breakfast? <\/a><\/h4><\/div>
<\/p>\n

Breakfast is optional and can be booked at reservation:<\/p>\n

0-3 years:<\/strong> free
4-12 years:<\/strong> 13,5 euro
Older than 12:<\/strong> 20 euro<\/p>\n

Breakfast is served in the breakfast room. <\/p>\n

<\/div><\/div><\/div><\/div><\/section>

Facilities - Location - Accessibility<\/h2>

How can I reach West Bay? <\/a><\/h4><\/div>
<\/p>\n

By car<\/strong><\/p>\n